Tag Archives: engagement metrics

Infographic: Cost of Unhappy Customers

This post about your UNHAPPY customers is quite interesting and eye opening. I read this post on info.infernotions.com. Unhappy customers are more influential than you may think. American business lost $537 billion due to unhappy customers. The good news is that there … Continue reading

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What Marketers and Writers Need to Know about Lexical Analysis

  On the surface, lexical analysis seems like something only a literary academic would love. It breaks down textual content into its basic components–e.g., verbs, nouns, adverbs, adjectives, or compounds–and provides an analysis of the usage of those components. While … Continue reading

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